Due to strict risk control, your payment may fail due to IP changes, address changes, and other reasons. Just try one more time, if still fail. Contact Us, we accept ACH transfers also.

It usually takes 2-6 business days to deliver. Please allow an additional 2-3 days for remote areas. If you provide us with your postal code, our support team can check the actual delivery time to your address.

There is an approximate $6.90 charge if you only order 1 piece.

Orders are processed within 1-2 Days from Monday to Friday. Once your order is dispatched, you will receive a tracking number to locate your parcel.

Note: Some Emails like: iCloud will block our email system, Please contact us if you don’t receive any email notice after making the payment.

If your item has not been sent out yet, you can still contact us to change your address. However, once your parcel has been shipped, you can’t change it, please feel free to contact us.

Out-of-stock flavors are usually restocked within 1-2 week. Contact our support team with the flavors and quantity you are interested in, and we will assist you in reserving them in advance once they are restocked.

We offer a 30-day warranty policy from the date of purchase. Please contact our customer service with details about the item and its problems. Any additional information such as pictures or videos would be helpful for us to provide an effective solution.

Please contact our customer service with pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.

All our packaging is discreet to ensure your privacy.